What Should I Do If Defective Custom Shopping Bags Are Found After Delivery?
If customers find quality issues within 7 days after receiving custom shopping bags, they can contact TIENYIH for confirmation. Buyers should provide photos, defective quantity, order batch, issue type, and delivery date. TIENYIH will review the situation and assist according to the actual issue and cooperation terms.
If quality issues are found after delivery, corporate buyers should inspect and report them as soon as possible. Early reporting helps track production batches, identify the affected scope, and speed up the handling process.
If quality problems are found within 7 days after receipt, customers can contact TIENYIH for confirmation. Common issues may include printing defects, incorrect size, sewing problems, heat sealing issues, damage, stains, quantity differences, or packaging problems. TIENYIH will review the photos, quantity, batch information, and issue description provided by the customer.
Recommended Information to Provide
| Information | Purpose |
|---|---|
| Photos of Defective Products | Initial issue identification |
| Defective Quantity | Confirm the affected scope |
| Order Batch | Track production and shipment records |
| Delivery Date | Confirm the handling timeline |
| Issue Description | Determine whether normal usage is affected |
| Carton or Packaging Photos | Check whether transportation may be involved |
Long-term customers may establish a more complete quality guarantee, replacement, return, or replenishment mechanism based on the cooperation agreement.
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If your brand has specific quality standards or acceptance procedures, please provide inspection requirements before production. TIENYIH can help arrange suitable inspections during production and before shipment.